NLP Sales Pitch

[Unregistered]

Ive just joined a sales agency doing door to door cut throat sales! Now this really isnt my game ive never done sales before i dont really like it but simply want to make some money in my gap year during uni. I see this as a good opportunity to use my knowledge of NLP. This company is full of classic salesmen arrogant and dont give a F*uck sort of attitude which i personally dont like all competing against each other and giving it the large :).

Anyway they do about 3 to 8 sales a day each if u get 8 thats great ... I want to get 20 on my first day because that would be so much fun :O

Its selling Gas and Electricity and ive checked it out and the service is in fact the very cheapest which is a great advantage plus i dont feel guilty in influencing people to change over.

Alot of objections are "It's to much Hassle" "no im happy with who im with"
"No i cant be bothered"

Is it good to agree with the customer get on the same level for example if they say no give yourself the objection rather them let them give it so

Customer : No i cant be bothered
Me : "Yeah i can see where your coming from you probably thinking its going to be to much hassle? right?"

Would that be a good approach? ive got some Milton model lines like

"the fact that you are still with [company] means you are paying over the price... yes?"

"you may already have started to realize how this can benefit you"

"you can see why its good to move over because of the lower price's and better customer service... cant you?"

Really want i want is an entire script from start to finish that is likely to have a good hit rate extremely good if anyone out there is an expert in this feedback would be appreciated cheers ;)

[j0hnny#]

seems to me that if you argue 'its too much hassle, right?' then you might as well go home there and then... what you going to say thereafter 'well, no its no hassle really?' you just got their consent, it's too much hassle.... better to say some people think it's too much hassle but really it's a piece of p*ss... or something like that... very straightforward, cheaper, the smarter option, let others pay more..... they think its too much hassle.... its easy... saves cash, we do all the work, you enjoy the difference... type stuff

then say
'Isn't it amazing how people automatically jump to a conclusion about things you can benefit from greatly?' <said rhetorically hopefully at this stage, with a bit of subtle tonality - and look puzzled>

then
<relax and smile and say>
So can I safely assume you realise the benefits of this option, now my friend?

Great!
It takes 30 seconds... All you have to do is sign here..... and here

then say
thanks then..<with smile and a respectful nod>, now you can enjoy some extra cash.... (if you're really smart you will have worked out how much they will save over the year, roughly - and you could drop that in)

then on your way out say

Have an excellent day my friend... bye for now<imagine its your mate your talking to - say it with sincerity, turn your back and wave, for example, none of the cheesy stuf....in fact eliminate all cheesy sales stuff, keep cool, sincere and be real, and whatever else you do, believe it will work also>

thanks
j

P.S. That might be my routine... but I'm not a salesman.. so don't take my advice.. though if it works.. let me know .. heh, heh - :)

....Alternatively, you could be a bit dodgy and use an overload technique or pattern interrupt... but this sort of thing might take more effort to construct (though could work better, if you're good).... you could speak to that guy Marc.. goes by the name of PersuasionSkills on this forum.. he knows what he's talking about with this kind of stuff... look for his thread on covert pattern interupt.

[Unregistered]

Thats some good stuff you got there Im gonna try and create a full script with it and post it back see what you think, typically we try to get in the house and work out their bills to show them the diffrence's but its the getting in the house thats the hard part.

[Don]

One of the problems I see is that you don't have a quick, fast close. You overcome the objection and leave them open to presenting other objections.

Potential client: It's too much bother.
Response: It only takes 30 seconds.
Potential client: I'm happy with my current service.
Response: You mean you like that they're charging you way too much money? Our service is cheaper.
Potential client: Go away, you bother me.
Response: Grrr.....

What I suggest is not only overcoming the objection, but giving them a fixed choice as the same time:

Potential client: It's too much bother.
Response: I know it might seem that way, but if I can show you that it's no bother and will save you money and help catch Osama bin Laden would that convince you? (Well, leave out the Osama part.)

Potential client: Really?
Response: Yes, let me show you how to save money every month.

or

Potential client: I don't think so.
Response: I see. Then perhaps you can help me: what objections do you have to saving money every month with no bother?

Get a response from them, overcome the objection with a fixed choice question and close!

[Unregistered]

Thats nice don and i like the line for the objection against [to much hassel]

However we are still giving the client all the choices whereas jonnys is more powerful in the fact that there embbeded commands and you are making the choices for the client.

Any lines i could use based more on the milton model? i want this to be an extremly powerful script that a client cant say no to cheers don .

[Don]

Respectfully, what I suggest you do is give the customer a "forced choice" question, so that no matter what the choice, they still end up buying. "Do you want it with or without the extra feature?" "Will that be check or charge?" However, in order to do that, you have to know what the objections are. Without knowing the objections and overcoming them the customer can do returns, have buyer's remorse, dis you to other people, etc. All of which lead to lower sales and higher returns or lower money for you.

I realize that you are looking for a system that will work, but I would respectfully point out that what you are doing is a system-based rather than an individual client/customer system. If the system doesn't work, you lose the sale. In a customer-based system, you discover the customers wants and needs and reflect them, overcome objections, give "forced choice" questions, do "trial closes," and close the sale.

There is a famous story about Erickson when he was young and started to sell encyclopedias door-to-door. At a pig farmer's place the farmer said "No," but Milton continued talking with him, picked up a shingle from the ground, and started scratching a pig's back. The farmer changed his mind and made the purchase because Erikson understood pigs. The famer wanted someone he could relate to based on his own values and needs. The sale was made because Milton met those values and needs, not because he followed a model.

IMO, the Milton Model is a tool to be used in certain situations, not the only way to work. Do you know the Milton Model? If so, I would encourage it use when you know the customer's needs, values, and objections. This works very well.

If I were to give you embedded commands to murder your mother, unless you already wanted to kill her they would have no effect. The mind works to ecologically do what it perceives as being the best for itself. Giving an embedded command to buy won't work unless the person wants to buy. So how do you get them ready to buy? By overcoming objectings and meeting needs, wants, values, and desires.

So I'm not disagreeing with using such commands and methods, I'm encouraging it! But what I'm saying is that there are important aspects of sales that come before that. You're going to be going door-to-door which can be both very trying and powerfully rewarding (I began doing door-to-door sales when I was 10). Some people might say that it would be more important to develop raport skills. These are important, but will have no effect if the person you're talking to is some guy who just wants to finish dinner and watch "the game" on TV so he's closing the door before he opens it to you. You won't get a chance to use embedded commands with this person.

IMO, every person--every potential customer--is unique. One system doesn't work for all. Build rapport, discover needs and wants, overcome objections, make the close.

Good luck!

[Terry (existing)]

As a Service Manager many years ago, I outsold any two salesmen in our company, yet never considered myself a saleman, and never expected to make money from it.....Many of the reasons were due to my position of course. I had access to the client, and was known by them. I was valued by the client, who asked my opinion about the state the their equipment, allowing me to advise on replacing or repairing. On the other hand, I would go along with the last paragraph of Don's post as the basis for success in sales.
No two customers are alike......
Supplying their needs is paramount....
Knowing how to feed back those needs is the secret.....
Knowing when to close is an absolute nescessity......

[Merlin]

Scripts don't work well.
They don't do well for therapy.
They don't do well for sales.

Each person is an individual, and should be treated as such. One size won't fit all. In this case one size won't fit most. You need more flexibility than a recording.
Yes, recordings make sales, but only a few.
There really isn't one magic bullet.

What you're actually selling, what every salesman wants to sell, is *change*.
Change is a bother and often viewed as a loss.

>Me : "Yeah i can *see* where your coming from you probably thinking its going to be to much hassle? right?"

First thing I notice is that your lines are VISUAL oriented.
That can be rapport breaking for about 2/3 of your customers.

>thinking its going to be to much hassle? right?
Oh, I agree completely!
You just reinforced my idea that I don't want what you are selling.

>"the fact that you are still with [company] means you are paying over the price... yes?"

It means I don't like to change.
You just reminded me and helped me dig in my resistance to change.
Also,do I want to discuss personal finances with a stranger?
Probably not

>"you may already have started to realize how this can benefit you"

Maybe not.
If I haven't yet, that'll also be rapport breaking.
The overall concept is Pace, Pace, Pace, Lead.
You're leading without pacing.

That's the concept behind having potential customers answer YES several times before leading. It's not the YES that is special, it's the concept of confirming their reality.

>"you can see why its good to move over because of the lower price's and better customer service... cant you?"

No, I just don't feel good about changing things.
Something changed is always an unknown.
I need something more concrete.

> Would that be a good approach? ive got some Milton model lines like...

Do you know the 'Milton Model'?

If there was a simple script that always worked, don't you think every salesman in the world would be using it?

Sales is an art.
Do you know when to fish more?
Do you know when to cut bait?

There are some really good NLP techniques, but you won't learn them here. We can tell you they exist, but teach them. This forum really isn't geared to training.

[Unregistered]

I dont think many salesmen use NLP in their scripts so i still want a script but with the added advantage of NLP if the standard scripts they are using pull in 4 to 7 a day then with NLP added should boost to 15 or more...

And getting customer values .... tell me what values do you have about gas and electricity...

Im not much of a believer in the rapport thing matching and mirroring voice tone ive never seen any useful results from it. Rapport is much more subtle than that its muscle tension, skin tone, pupil size etc which is hard to get consious control over best way is to imagine the person as a close friend and all these subtleteys will go into sync.

Any more scripting examples?
Thanks

[skip]

Dear Unregistered Guest,

I am going to be real mean, and real blunt here, and if you can survive it, you will have the opportunity to become a super salesman, if you so desire.

"I dont think many salesmen use NLP in their scripts so i still want a script"

"And getting customer values .... tell me what values do you have about gas and electricity..."

"Im not much of a believer in the rapport thing matching and mirroring voice tone ive never seen any useful results from it."

These three statements demonstrate an appalling lack of knoweledge about sales. And if you want to be a successful, professional, sales person you damn better well know your craft.

Lets take the first: "I dont think many salesmen use NLP in their scripts so i still want a script"

NLP or no, real professional sales people dont use scripts. They know that customers dont use them, and so it makes scripts difficult to follow, since real customers tend to jump around, and go off on tangents. Besides that people following scripts dont generally take any time to find out, anything about the customer, and what they might want or need.

As demonstrated by your second statement, ""And getting customer values .... tell me what values do you have about gas and electricity..."

Who gives a **** about what my values with respect to gas and electricity are? What you better know is what your prospects values are ,and there is only one way to find out, and that is to ask each and every one of them. Sure there may be some general things. Both are reliable, clean, safe, efficent, etc; but that isnt true in everyones mind. I might switch from electric to gas, because I like to cook and gas is best for gourmet cooking. Someone else might make the same switch because of ecological concerns. Done try to sell me ecological concerns, when cooking is my hot button, I wont buy. You wont know my concerns until you ask me. Know your product inside and out, know the benifits, and then go on a discovery mission with each potential customer, and find out whats important to them and sell them on the benifits of your product with respect to whats important to them. The rest is just wasting both your and their time.

And your third statement: "Im not much of a believer in the rapport thing matching and mirroring voice tone ive never seen any useful results from it."

It doesnt matter if you believe it or not, you will either 'click' with potential customers or you wont. If you dont, they simply arent very likely to buy from you. Only the very desperate, or those with whom you are naturally in rapport with, will buy from you. You can continue with that potential pool, limited to that, or you can increase the number of potential customers, without increasing the number of people you now see. Learning rapport skills, to a level of unconscious competence, will enable you to 'click' with more, most, all, your potential customers. Your choice.

NLP can give you the tools to develop the mental states that will enhance your success. NLP can give you the tools to enhance your customer skills. NKP can teach you languaging patterns that will make your presentation more effective. This will cost you some time, and some money,, and would if you are really serious, be a worth while investment. It would also vastly enhance your relationships with people outside of the work place too, an added benifit.

Or you can pay someone to write a script for you, that will contain elements that you dont understand, many that you dont even realize are there, and so for it to have any reasonable effect, you would have to recite it verbatum, which would make any presentation stilted and not custom tailored to the client you have in front of you. Thats a recipe for disaster.

Honestly your request indicates to me that you want some, "Jedi mind trick," that will cause the average Joe to swoon and sign.

Not going to happen.

try a search on Kendrick Cleveland, then spend the money, time, and effort, and learn to earn.

skip

[j0hnny#]

try a search on Kendrick Cleveland, then spend the money, time, and effort, and learn to earn.

skip
Yep, Kendrick Cleveland seems to be a master at training NLP sales... I think you will probably get a lot of the stuff you are after from him... i.e. how to structure your selling communications well for rapport etc... I've heard some of his maximum rapport series.... VG

[Don]

I dont think many salesmen use NLP in their scripts so i still want a script but with the added advantage of NLP if the standard scripts they are using pull in 4 to 7 a day then with NLP added should boost to 15 or more...

And getting customer values .... tell me what values do you have about gas and electricity...

Im not much of a believer in the rapport thing matching and mirroring voice tone ive never seen any useful results from it. Rapport is much more subtle than that its muscle tension, skin tone, pupil size etc which is hard to get consious control over best way is to imagine the person as a close friend and all these subtleteys will go into sync.

Any more scripting examples?
Thanks

To the best of my knowledge, NLP is not so much a "thing" that can be used in a script as it is a paradigm for understanding how the mind works. The scripts you are suggesting are taking concepts out of context and thinking that they will work.

Respectfully, my suggestions would be to take some NLP trainings. You won't get scripts, but for each sale you'll know what to say and do.

Quite frankly, the trainings cost hundreds, even thousands of dollars. You're asking for all of that information to be condensed into a few words. Unfortunately, that can't be done.

Sorry.

[Unregistered]

Yep, Kendrick Cleveland seems to be a master at training NLP sales... I think you will probably get a lot of the stuff you are after from him... i.e. how to structure your selling communications well for rapport etc... I've heard some of his maximum rapport series.... VG

This isn't meant to be a flame, yet I just have to laugh when people mention Kendrick. Like any GOOD sales trainer, Kenrick teaches that you've got to ask prospects questions to elicit info on how they make buying decisions. get their critieria, plus other metaprograms. and some of his tapes he talks about getting rapport and how to get it. his CONTENT is good. but as an NLP SALES trainer, he's average. and I say this having owned some of his stuff. The fact is that the BEST NLP Sales Trainers will teaching using nested loops/multiple embedded metaphor, with a dose of tonal and visual anchoring thrown in, plus teach you the student to do that tonal and visual anchoring yourself so that when you leave, at least both sides of your brain and physiology will have gotten it in more ways than one. and I so far can't say that about Kendrick. he's a nice guy, but he's better at promoting than training

Jim

[mcCVey]

I own a training company who teach NLP, Sales and Communication for Public Involvement.



Maybe Linguistic Binds will help you???



Binds create the illusion of choice by using language that "normally" offers a choice, where either choice you choose, you still go along with what the seller wants.



A choice is offered the buyer where "A" is choice one and "B" is choice two which has the same meaning as "A " only worded differently.



Examples:



1. Would you like to go ahead and set an appointment now or should we just write down a time when we can meet?



2. I'm confident that before you leave today you will either buy from "British Gas" or make the decision to sign the paperwork today and start saving money straight away.



or use hidden binds:



1. I'm confident that before you leave today you will either buy from "British Gas" or make the decision to sign the paperwork today and start saving money straight away; either way, the most important thing is that you become thoroughly aware of what we can do for you. Does that sound right to you?



Add in words like Naturally, Easily and Unlimited into your sentences.



Naturally, the more you practice using linguistic Binds, you will find how easily you begin to understand them. The unlimited potential that they will blow your mind!

hope this helps.

[j0hnny#]

The fact is that the BEST NLP Sales Trainers will teaching using nested loops/multiple embedded metaphor, with a dose of tonal and visual anchoring thrown in, plus teach you the student to do that tonal and visual anchoring yourself so that when you leave, at least both sides of your brain and physiology will have gotten it in more ways than one. and I so far can't say that about Kendrick. he's a nice guy, but he's better at promoting than training

Jim
Cheers Jim, perhaps fair enough.... though I am interested who would be IYO one of the BEST NLP Sales Trainers - who do the stuff you mention.... very interested to know ?

Sincerely
j

[Unregistered]

Cheers Jim, perhaps fair enough.... though I am interested who would be IYO one of the BEST NLP Sales Trainers - who do the stuff you mention.... very interested to know ?

Sincerely
j

J

In retrospect, I probably shouldn't have posted becuase ultimately there is only NLP trainer that really trains close to that way yet he teaches too large chunk and he doesn't cover metaprograms very well, IMHO. and that is Richard Bandler. but my comment is based on taking his Persuasion Engineering from February 99', so isn't based on current info. Now, I do know of another trainer who really only offers corporate trainings(Jo Soto, www.persuasiontraining.com)but he doesn't offer any public trainings per se

Jim

[Persuasion Skills]

Hello

My name is Marc Hogan ( you may have heard of me) and I have a unique experience...

About 5 years ago I worked for British Gas (Centrica as it was then Known) designing their sales aid...

As you may also know I train people in the UK in ethical persuasion.

Firstly there has been some great advice regarding language Meta Programs etc, and I believe that these tools can very effective, the key is flexability as people buy for different reasons, but you can stack the odds in your favour...

Example
Hi my name is Marc ( placing hand out for hanshake) and I work for British Gas Britains Largest and Oldest supplier of Gas and Electricity, you mave have heard of us?

Yes of course

Since the Gas Sell off a number of different smalller companies are offering Gas and Electricity, however in the last 10 years 60% of you have returned to British Gas, with more returning every day

I'm very happy with my supplier.

Of couse however Did you know that on average yout current supplier is 30% more expensive than british Gas.

When you join British Gas you can save on average £200.00 per year, which is a major saving...

That much, how much paperwork?

Its really simple all I need is.... , and British Gas will do the rest....

This is using social pyschological techniques, rather than NLP, however by combining them withy Dons suggestions and specific objection handling techniques you have a very poewerful model

Another great tool is the meta Model.

I would also suggest that you use Rapport, matching body and speech, use anchoring, and remember be flexable everyone is different, the key is to be honest and helpful, and remember smile!

There's lots of free information on my site if you'd like to learn more about anchoring, hypnotic language etc...

All the best

Marc
www.persuasion-skills.co.uk (http://www.persuasion-skills.co.uk)

[Unregistered]

As I see it Young man the only decision you have to make today is; "Do I want to be a Professional Salesperson or a Conman" If your choice is to be a professional then act professionally. First be a decent human being, a happy human being. Next be truthful, if you need to lie to sell your product, change your product. Always be clean and smart and most of all be the kind of person you and your parents would welcome into your front room, and remember you are always on show, even when you are not working potential customers are all around you. Then learn all about your industry and proceed with a genuine desire to help others, read books by the really successful like Dale Carnegie, Zig Ziglar J Douglas Edwards and all the others who associate with these extremely successful and extremely wealthy people. This is the way the Millionaire Salesmen conduct themselves.
If your choice is to be a conman then be lazy and "cherrypick" the best prospects, develop a script that lies to 75% of your prospects, prejudge your calls, I think you know what I mean, don't you.
I hope you chose to be a professional, I like many others spend too much time chasing the "Conmen" from my door. As I'm not registered I should tell you who I am, my name is Johnnie Evans and I was a professional for nearly fifty years, and there are no customers of mine that wouldn't greet me with a smile

[Don]

While I agree with some of your concepts, Mr. Evans, I must respectfully disagree that a script using NLP is either lying or makes the user a conman.

As a professional for fifty years, I'm sure you know that often people really do want to make a decision to make a purchase but need a push to do so. Maybe it's a trial close or a forced choice question. That's not conning someone. That's not lying.

If you go back to the original post you will see that the poster said it was a product people used and his service was cheaper. In short, he'd be saving people money. The key points of sales resistance--too much money, too much trouble--needed to be overcome. It's not a con to overcome the resistance. it's not a lie to overcome the resistance. In fact, as a pro, you know that you need to overcome objections/resistance before making a close.

If the original poster had made any kind of implication that he was going to rip people off by lying to them, I would be right there with you, saying that this was not a legitimate use of NLP or any sales technique. I agree with you that I hope he chooses to be a professional. To me that includes determining the needs of any potential client and presenting the best solution to those needs in a way that encourages the customer to make the purchase.

The original poster also wrote, "This company is full of classic salesmen arrogant and dont give a F*uck sort of attitude which i personally dont like all competing against each other and giving each other the large :-)." So it is clear that he or she wants to respect the customers, give them a good deal, and be above the back stabbing of other sales staff. That original poster sounds like a good person to me.

[Unregistered]

Don I am in total agreement with you, I too believe a basic script or outline does help the professional, I have written many of them myself over the years, also the authors I suggested that he should read are Master Closers. My intention was to set our young friend on the right road and not to follow the "I don't need to read books I'm from the school of hard knocks" type of salesmen that he appears to be surrounded by, i.e conmen not salesmen. I have seen quite a few from the power companies dragging round the latest recruit, they don't seem to last very long though, and that's a waste. As for NLP I am fascinated by it and have acquired a number of books on the subject in order to gain more knowledge, I believe that, like so many other things, with the right guidance it holds much benefit for all. Perhaps I can add a comment about our friends non-belief in NLP, it strikes me that maybe he does believe in it but likes to get the free advertising that his comments afford him, just a thought. Johnnie Evans (not Mr.-that was my Dad)

[Unregistered]

P.S I forgot to add I actually am a customer of his company for both Electricity and Gas, so he is right it is a good product he is selling Johnnie

[Don]

Johnnie, one of the difficulties in any forum such as this is trying to discern the intent of the poster. I fully agree with what you have said above. I know that in the trainings I have received every instructor has stressed concepts such as honest, self-reliance, and integrity. In my experience, even the "honest conmen" (who talk uninterested people into buying no matter how much they don't want something) make a big initial splash, but eventually fade away.

I apologize if I misinterpreted anything you posted. I'm inclined to believe, from your recent posts, that we are in complete agreement.

[Unregistered]

Mac
Linquistic Binds or Assumptive Tie downs are all very good but you blow it out of the water when you ask them to "SIGN". What have you been told about signing anything? Don't sign without seeing a Solicitor, talking to your Mum, next door neighbour old Uncle Tom Cobleigh and all. It's far better to ask them to "OK" the paperwork, nobody minds OKing something they just don't want to sign it. Many a good sale has been lost by the closer using "BAD" words like Sign or Pay, it's preferable to talk of when they own something outright than when it's paid for. This is when a good script does it best job of work, inspect the words you use for "BAD" or "OFF-PUTTING" words, and watch your results and the results of the ones you train increase dramatically.
I recommend that you try to obtain a book by TOM HOPKINS (a devotee of J DOUGLAS EDWARDS) called How To Master The Art of Selling or any of the English Trainer Richard Denny's books. Keep up with your NLP and your heading in the right direction. I wish you well Johnnie Evans

[Unregistered]

One of the problems I see is that you don't have a quick, fast close. You overcome the objection and leave them open to presenting other objections.

Potential client: It's too much bother.
Response: It only takes 30 seconds.
Potential client: I'm happy with my current service.
Response: You mean you like that they're charging you way too much money? Our service is cheaper.
Potential client: Go away, you bother me.
Response: Grrr.....

What I suggest is not only overcoming the objection, but giving them a fixed choice as the same time:

Potential client: It's too much bother.
Response: I know it might seem that way, but if I can show you that it's no bother and will save you money and help catch Osama bin Laden would that convince you? (Well, leave out the Osama part.)

Potential client: Really?
Response: Yes, let me show you how to save money every month.

or

Potential client: I don't think so.
Response: I see. Then perhaps you can help me: what objections do you have to saving money every month with no bother?

Get a response from them, overcome the objection with a fixed choice question and close!

If you try this one and comes back to me with the result, I'll be happy:
"I know how you feel"
"Alot of people have felt the same way"
"Until they found that there was no hassle and they saved alot of money"

[Unregistered]

If you try this one and comes back to me with the result, I'll be happy:
"I know how you feel"
"Alot of people have felt the same way"
"Until they found that there was no hassle and they saved alot of money"

[Unregistered]

I wished I had seen this website 3 years ago when I first joined the gas and electic industry, it would've saved me alot of time learning. I am a single mum of 2 and I have been with the same company for all of my 3 years in the industry. My weekly target is 15 dual fuel contracts and I average 28 in about 15 hours(shhh, don't you dare tell my boss).
How do I do this, I hear you ask? Firstly, Knowledge, know your opposition, tariffs, reading of meters, where the calls are taken and how much ie 0845 or 0800 numbers. Secondly, Attitude, every morning when we awake we have the choice, you look out of the window and see it raining, do you a) oh god look at the weather, I'm gonna get wet, I'll choose a cd to play in my car OR oh great, I won't be standing on the door step very long as they'll let me in out of the rain, excellent cos once I'm in I won't be walking out unless they sign!
To get the sale I use the NLP technique of like you like me, it really does work. If I am on a low dem estate, I certainly wouldn't talk with a plum in my voice however I would if I am talking to a Lord of the manor. Always be polite and treat others how you would like to be treated yourself. Put yourself in their shoes, you are a disturbance to them so make it a pleasent one. Have your tool box ready with objections, light humoured jokes and a good story.
K.I.S.S. remember that one. People won't buy if they don't understand, so Keep It Simple Stupid. Word it in a way that they can relate to. A good one I was is this one... Do you drive a car? Yes. If you were driving down the road and you were low on petrol and you saw 2 petrol stations both with the same petrol. One had 68p per litre and the other had 81p per litre, which one would you choose? Of course they are going to say 68p, so your response is, that's the same for gas and electic, why pay more for something that you already have, aren't you the lucky one today because unless I called upon you, you, would still be paying more. May I come in and rest my folder as it's rather heavy so I can do it all for you......
Here's a good one when asking customers for how much there annual spend is and they reply I don't know is then ask them, if you did know how much would you guess? This gives them the freedom to get it wrong without making them look stupid.
Once again, why listen to me? My basic is 11k and I earnt 41k over the last 12 months ;-)
I do hope that what I have written will assist at least one person to gain an extra sale. I have read all on this page, only once did I laugh at a comment, which was... British Gas could save on average £200.00 per year and your current supplier is 30% more expensive.... Oh please reality check! But then again, keep up the good work because when customers see that the savings were no where near to what the salesrep said, I can come back with" At the time you made an excellent decision with what you were told however don't you feel disappointed and let down now you realise that you didn't save £200.00? Let me show and prove to you what the realistic figures are so that you can make an even better decision today that you won't regret" :-)

[Unregistered]

First of in any sales area if you dont know your art its like your satnding in the ring with Mike Tyson, You know your getting K.O as soon as the bell sounds. So know your art.!!!!!

ALL TIME OFFICE RECORD 22 SALES 12 DUAL SALES. SO 12 SALES.

I ACTUALLY WOULD HAVE BEAT THIS ONCE IF ALL OF ENGLAND DID HAVE GAS/ELECTRIC. I HAD 8 DUALS 16 SALES, 4 SINGLE ELECTRIC SALES (CUD HAVE BEEN G/E MAKING SALES 24. DOH...

Im currently working for a gas/electric billing agent. its actually the cheapest in the country, so i see every call as a sale its the only way.

But out of a 7 & half hour shift 200 odd calls later i normally hit above target of 8 sales and finish the day on about 12 sales. But when you actually break it down iv only sold to 6people who iv managed to persuade to have both g/e (dual sale). TWO out of six of them i probally been on the phone for over 3omins going thru their unit rates, objection handling everything, quoting them their saving basically fighting for the sale. 3 OUT OF THE 6 is people who have seen the media and are interested and they throw a few simple objections here and there but all in all its a simple sale call lasting about 10 mins. Then theres always 1 person who just wants to save money or just helpful to you and will buy of you no matter wat u say. These sales are the easiest they last between 3 - 5 mins.

Back to the point 6 people out of 200 odd thats f***ing ****.

BREAKING IT down . As soon as you open your call "Hi may i speak to or hiya is that mr.... etc etc then u say my name ***** ***** im calling you on behalf of ***** phone goes down or an excuse cums up normally not interested. 40% of calls end in this fashion. 35% dont do business on the phone, heard stories frightened, elderly, not bill payer, always stay with same company even though can save them hundreds agains british gas etc etc. 15% answer phones,. 7% interested listen to evrything but then just dont want it (annoying) then 3 % buy.

Is there any method mean or form to get that 75% of ppl interested????

iv tried just about everything polite, professional, enthusiastic, flirting, tone of voice, pace of voice. but just cant get through the barrier. ANY IDEAS??????

SECONDLY the annoying ppl. once again tried evertything asking questions which get the same answers either way identifying what they not happy with using it to an advantage etc etc. any ideas??????

help would be appreciated??????????????????????????????????????? ?????????